Quality & Environmental
Quality Policy (ISO 9001)
Our quality management system (QMS) complies with all applicable requirements contained in the international organisation standard ISO 9001:2015. The aim of our QMS is to provide a framework for setting and achieving our quality objectives by controlling the processes surrounding the design, development and delivery of architectural services to our clients.
We measure client satisfaction through effective application of the QMS. The QMS also includes processes for its own continual improvement, and for the correction and future avoidance of nonconformities that may arise. We aim to be able to maintain our strategic direction as well as the provision of a high quality service. In order to do so, we aim to maintain the practice on a secure financial footing and to maximise staff retention so that our clients can benefit from the accumulated knowledge and experience of their projects that continuity of service makes possible.
The QMS covers all operations at our Marylebone office. It does not cover the operations of our Dubai office, which has its own quality control procedures, relevant to its activities.
Environmental Policy (ISO 14001)
Hopkins Architects recognises that as designers we have an impact on the environment through both our designs and the way we operate and manage our own office. Of these, our designs are likely to present the most significant way of reducing mankind's impact on the environment but it is also important that we 'practice what we preach' and do everything we can to shrink our own footprint within our office.
Our desire to be at the forefront of sustainable building design means that our designs are the product of an integrated and intensive research and design process. We are committed to the continual review and improvement of the way we operate and to the communication of this information throughout the office.
We will operate in compliance with all relevant environmental legislation and strive to protect the environment and prevent pollution.
Hopkins Architects encourages its clients to consider the use of sustainable principles when carrying out their development. This has been defined by the RIBA as "development which raises the quality of life and serves the goal of achieving global equity in the distribution of the Earth's resources whilst conserving its natural capital and achieving significant and sustained reductions in all forms of pollution especially emissions of greenhouse gases."
In this pursuit of the principle of sustainable development, our aim is to ensure that every intervention into the built environment not only improves a group or individual's quality of life but also seeks to eliminate waste, curb pollution and conserve energy and natural resources. The practice consciously aims to avoid the use of materials and products that may be damaging to the environment.
Sustainability to us is not simply a matter of low energy or green building design. If the greenest building is unpopular, inflexible, or fails to perform, it will not be sustainable. We believe that to achieve true sustainability we must address all key life cycles within an ecological design philosophy.
Our aim is to deliver sustainable development through sustainable design, insofar as this is possible within the instructions received from our clients, and through such developments encourage and facilitate lifestyle activity that together with those developments support and enhance the long term well being of the global ecosystem and all of its inhabitants.
Our aim is to deliver our services in a manner that reduces our potential impact on the environment whilst providing a safe and healthy workplace for our employees and visitors. We will:
- Integrate the consideration of environmental concerns and impacts into everything that we do.
- Promote environmental awareness amongst all our employees.
- Encourage the efficient use of materials and resources and the reduction of waste through re-use and recycling.
- Where possible purchase recycled, recyclable or refurbished equipment, products and materials where these alternatives are available, economic and suitable.
- Promote the efficient use of energy in the workplace in terms heating, lighting and equipment usage.
- Endeavour to reduce water consumption.
- Where required by legislation or where significant health, safety or environmental hazards exists, develop and maintain appropriate emergency response programmes.
- Encourage the use of alternative forms of transport, including cycling, where it is safe and effective to do so.
- Encourage the use of public transport in preference to travel by car/taxi wherever it is possible and effective to do so.
- Endeavour to reduce the use of air travel as far as possible by the use of alternative communication tools such as video conferencing etc.
- Communicate our environmental commitment to clients, customers and the public and encourage them to support it.
- Strive to continually improve our environmental performance and reduce the impact of our activities by periodically reviewing our environmental policy in the light of our current and planned future activities.
Full versions of the above policies are available on request.