Quality & Environmental
Quality Policy (ISO 9001:2008)
Our quality management system complies with all applicable requirements contained in the international organisation standard ISO 9001:2008. The aim of our quality management system is to address the principles and processes surrounding the design development and delivery of architectural services to our clients.
We measure client satisfaction through effective application of the quality management system, including process for continual improvement and prevention of non conformancies. We aim to be able to maintain the provision of a high quality service. In order to do so, we aim to maintain the practice on a secure financial footing, and to maximise staff retention so that our clients both current or potential can benefit from continuity of service, and knowledge and experience of their projects.
The QMS covers all operations at our Marylebone office. The QMS does not extend to or cover our Dubai office who have their own quality control procedures relevant to their activities.
Environmental Policy (ISO 14001:2004)
Hopkins Architects recognises that as designers we have an impact on the environment through both our designs and the way we operate and manage our own office. Of these, our designs are likely to present the most significant way of reducing mankind's impact on the environment but it is also important that we practice what we preach and do everything we can to shrink our own footprint within our office.
Our desire to be at the forefront of sustainable design means that our buildings are the product of an integrated and intensive research and design process. We are committed to the continual review and improvement of the way we operate and to the dissemination of this information throughout the office.
We will operate in compliance with all relevant environmental legislation and will strive to reduce our impact on the environment in everything we do.
Hopkins Architects encourages its clients to consider the use of sustainable principles when carrying out their development. This has been defined by the RIBA as 'Development which raises the quality of life and serves the goal of achieving global equity in the distribution of the Earth's resources whilst conserving its natural capital and achieving significant and sustained reductions in all forms of pollution especially emissions of greenhouse gases.'
In pursuit of the principle of sustainable development our aim is to ensure that every intervention into the built environment not only improves the quality of life but also seeks to eliminate waste, curb pollution and conserve energy and natural resources. The practice consciously aims to avoid the use of materials and products that may be detrimental to the environment.
Sustainability to us is not simply a matter of low energy or green building design. If the greenest building is unpopular, inflexible, or fails to perform, it will not be 'sustainable'. We believe to achieve true sustainability we must address all key lifecycles within an ecological design philosophy.
Our aim is to deliver sustainable development through sustainable design, insofar as this is possible within the instructions received from our clients, and through such developments encourage and facilitate lifestyle activity that together with those developments support and enhance the long-term wellbeing of the global ecosystem and all of its inhabitants.
Our aim is to deliver our services in a manner that reduces our potential impact on the environment whilst providing a safe and healthy workplace for our employees and visitors. We will:
- Integrate the consideration of environmental concerns and impacts into everything that we do.
- Promote environmental awareness amongst all our employees.
- Encourage the efficient use of materials and resources and the reduction of waste through re-use and recycling.
- Where possible, purchase recycled, recyclable or refurbished equipment, products and materials where these alternatives are available, economically appropriate and suitable.
- Promote the efficient use of energy in the workplace in terms heating, lighting and equipment usage.
- Endeavour to reduce water consumption.
- Where required by legislation or where significant health, safety or environmental hazards exists, develop and maintain appropriate emergency response programmes.
- Encourage the use of alternative forms of transport, including cycling, where it is safe and effective to do so.
- Encourage the use of public transport in preference to travel by car/taxi wherever it is possible and effective to do so.
- Endeavour to reduce the use of air travel as much as possible by the use of alternative communication tools such as videoconferencing, etc.
- Communicate our environmental commitment to clients, customers and the public and encourage them to support it.
- Strive to continually improve our environmental performance and reduce the impact of our activities by periodically reviewing our environmental policy in the light of our current and planned future activities.
Full versions of the above policies are available on request.